This privacy policy (the “Policy”) aims to formalize our commitment to respecting the privacy of users of the website support.mobiwire.com (the “Site”) operated by MOBIWIRE.

The Policy and the Site’s Terms of Use form a contractual whole.

As part of providing our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016 (“GDPR”) and under the conditions set out below.

Personal data refers to any information relating to an identified or identifiable natural person. We collect and process personal data exclusively for the purpose of providing our Services or communicating about these Services, in strict compliance with the GDPR.

We only collect personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. You will never be asked to provide “sensitive” personal data, such as your racial or ethnic origins, or your political, philosophical, or religious opinions.

By registering on the Site, you authorize us to process your personal data in accordance with this Policy. If you do not agree to the terms of this Policy, please refrain from using the Site and its Services.

1. When do we collect your personal data and what data is collected?

We may collect and store your personal data, particularly when you:

• Browse the Site.

• Make an online payment.

• Fill out forms.

• Contact us.

We use your personal data to enable the implementation and management of the Site’s Services and to respond to your specific requests. We also use your personal data to operate and improve our Services, our Site, and our approach. This information is used only by us and allows us to better tailor our Services to your expectations.

1.1. Browsing the Site

Navigation Data: We collect information that identifies how you access the Site, which pages are viewed, and for how long. In this context, we may use Cookies as specified in paragraph 5 below.

1.2. Payment

Some of the available Services are fee-based. For this purpose, you agree that we may use external service providers who may collect personal data to ensure the proper functioning of credit card payment processing services or any other payment method and, where applicable, the delivery of products or services.

To pay for your purchase, you must provide your billing details and payment information, including your credit card number, expiration date, security code, and the cardholder’s name for credit card payments. You may also be asked to provide the name of your telecom operator, the model of your mobile phone, and a valid mobile number to provide purchase instructions directly through your mobile phone.

We retain details of your payments, as well as details of the purchases you make. Transaction details are stored either in our systems or with the external provider. This retention is for internal purposes, including accounting, compliance, and legal purposes, in accordance with paragraph 4 of this Policy.

1.3. Subscribing to our Newsletter

You may consent to receive our newsletters regarding news, new products, services, and promotions by providing your email address in the designated areas on the Site. You have the right to withdraw your consent to receive such newsletters at any time and free of charge, under the conditions provided in paragraph 6 of this Policy.

1.4. Contact

To respond to requests you may make to our Customer Service and to confirm your information, we may use your first name, last name, email address, and phone number.

2. How do we protect your personal data?

We have implemented technical and organizational security measures to guarantee the security, integrity, and confidentiality of all your personal data, to prevent it from being distorted, damaged, or accessed by unauthorized third parties. We ensure an appropriate level of security, taking into account the state of the art, implementation costs, and the nature, scope, context, and purposes of the processing, as well as the risks and their likelihood.

However, as no security measure is infallible, we cannot guarantee absolute security for your personal data.

3. When do we share your personal data?

3.1. Sharing your personal data with third-party companies

While browsing the Site, your personal data may be transmitted to external service providers. These third parties provide a service on our behalf and in our name to enable the proper functioning of credit card payments and other Services.

No transfer of personal data is made outside the European Union.

In accordance with the GDPR, all transfers of personal data to a country outside the European Union and/or not offering a level of protection considered sufficient by the European Commission have been subject to cross-border flow agreements compliant with the standard contractual clauses issued by the European Commission.

Unless a third party asks you to accept its own privacy policy and terms of use, third-party companies that have received your personal data have committed to processing it only for the implementation of our Services.

We will never share your personal data with third-party companies for marketing and/or commercial purposes without your prior consent.

3.2. Sharing with authorities

We may be required to disclose your personal data to administrative or judicial authorities when its disclosure is necessary for the identification, arrest, or prosecution of any individual likely to harm our rights, any other user, or a third party. We may also be legally required to disclose your personal data and cannot oppose it in such a case.

4. How long do we keep your personal data?

We will retain your personal data for no longer than is necessary for the purposes for which it is processed, in accordance with the uses set out in this Policy and in compliance with laws and regulations.

5. Cookies: how do we use them?

This section is detailed in our dedicated Cookie Policy below.

6. What are your rights?

You are the only one who has provided us with the data in our possession, through the Site. You have rights over your personal data. In accordance with data protection regulations, particularly Articles 15 to 22 of the GDPR, and after proving your identity, you have the right to request access to, rectification, or erasure of your personal data.

Furthermore, within the limits set by law, you also have the right to object to the processing, to limit it, to decide on the post-mortem fate of your data, to withdraw your consent at any time, and the right to the portability of the personal data provided.

You can contact our Services to exercise your rights at the following email address: privacy@mobiwire.com, attaching a copy of an identity document to your request.

Moreover, you can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of each email.

7. Can we modify the Policy?

We reserve the right to modify this Policy at any time. You are therefore advised to consult it regularly. In the event of a modification, we will publish these changes on this page and in places we deem appropriate, depending on the subject and importance of the changes made.

Your use of the Site after any modification signifies your acceptance of these changes. If you do not accept certain substantial changes to this Policy, you must stop using the Site.

8. Contact

For any questions regarding your personal data, please contact us at the following email address: privacy@mobiwire.com.

9. The National Commission on Informatics and Liberty (“CNIL”)

We remind you that you can contact the CNIL directly on the CNIL website or by mail at the following address: Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy – TSA 80715, 75334 PARIS CEDEX 07, France.